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Topics: Belbin Team Roles, What underlies behaviour,

Team role opposites and How to manage team roles.

Competences: Delivering Results and Working with Others

 

Topics: Planning and prioritising, Managing time and Tools for working with time

Competences: Managing Self, Others & Resources, Working with Others and Delivering Results

 

Topics: Why and how do we communicate?, Listening / Asking Questions, The Attitude Cycle and Assertive Behaviour - How to be assertive?

Competences: Communicating & Influencing, Working with Others and Customer Focus

 

Topics: Defining customer care, Addressing customer’s expectations and needs, Working with internal customers, Techniques for handling difficult situations with customers and How individual behaviour affects transactions with customers

Competences: Customer Focus, Working with Others and Communicating & Influence

 

Topics: Setting Goals, Internal and External barriers / obstacles to managing time, Techniques and tools to improve personal effectiveness, Saying No, and Prioritising and the importance of planning

Competences: Managing Self, Others & Resources and Delivering Results

 

Topics: Planning and structuring a presentation, Managing the audience and Effectively using audio & visual aids

Competences: Communicating & Influencing and Delivering Results

 

Topics: Change events and their impact in our lives, The dynamics of change, Change, emotion and coping mechanisms, Organisational burnout syndrome and Strategies to deal effectively with change

Competences: Managing Self, Others & Resources and Learning and Developing

 

Topics: Defining Performance Management within the FCO system, Principles of Performance Appraisal systems, Setting SMART objectives and Giving and receiving feedback

Competences: Managing Self, Others and Resources, Delivering Results, Learning and Development

 

Topics: Defining Performance Management within the FCO system, Principles of Performance Appraisal systems, Completing the appraisal, The purpose of Personal Development Plans, Addressing the competence framework and Planning and conducting the Performance Development Discussion

Competences: Managing and Developing Staff, Working with Others and Learning & Development

 

Topics: Roles and Responsibilities of a Manager, Management Styles, Motivating, Delegating and Coaching

Competences: Managing and Developing Staff, Delivering Results and Working with Others

 

Topics: Benefits of and barriers to coaching, Effective Listening, Powerful Questioning, Positive Feedback, Goal Setting and Coaching Practice

Competences: Getting the Best from Staff, Managing & Developing Staff, Working with Others and Communicating and Influencing

 

Topics: Causes and consequences of stress, Coping under pressure, The concept of self-talk and Relaxation techniques

Competences: Delivering Results and Personal Impact

RTC Portfolio
Workshops and FCO Core Competences

Team Dynamics

Time Management for Teams in the FCO

Personal

Effectiveness

Understanding change

Performance Management for

 Job Holders

Performance Management for

 Line Managers

Introduction to Management Principles

Coaching Skills for Line Managers

Maximise Performance at ADCs