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Excellence Through Learning Regional Training Centres Newsletter |
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By James Berry, Deputy Team Leader of the Regional Learning & Development Team: “A very warm welcome to Edition 2 of Excellence through Learning, the newsletter for the Regional Training Centre network. Whether overseas or in the UK, locally engaged or UK-based, this newsletter is designed to give you an insight into the work of the RTC network...”. Read More |
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Editorial |
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Issue 2, February 2008 |
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In Focus |
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Once a customer, always a customer (Extracts) By Chris Daffy, Oak Tree Press (taken from VLRC) |
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“Excellence through Learning” Newsletter is edited by RTC Worldwide. Distribution is for training purposes only. We value your feedback, please feel free to send your comments, suggestions and questions to our Editor at rtclima@gmail.com |
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· We annually deliver more than 900 workshops -almost 800 days of training- around the world. · Over the last semester, we have conducted 7 Investors in People - IiP Healthchecks and 11 Professional in Government - PSG Presentations. · We have trained 2500 staff over the last six months. · One single RTC delivers an average of 150 workshops a year. |
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2nd RLDC Conference in London |
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Training Liaison Officers: Setting up the network |
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Live the RTC experience. Some of the funniest moments of our training sessions. Enjoy this rainbow of pictures! |
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Rainbow |
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Upcoming training courses |
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· Understanding Change · A day in the life of... · New RTC in Tunis · New courses and more... |
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Let’s see what’s going on in the RTCs: 1st Andy’s Awards, new trainers and much more! |
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RTC News |
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During 2007, RTCs have carried out regional conferences for their TLOs in order to improve training co-ordinations and work on action plans, but most important, to set up a network that seeks excellence through learning in the whole world. |
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Each year, HRD’s Regional Learning and Development Team (RLDT) delivers the RTC Conference in London. This important annual event allows RTC staff to return to London to review the previous year's work, set priorities for the forthcoming year, receive additional training and updates from various parts of the office, and to focus on their personal development. Read More |
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Exceptional customer service is the key differentiator that will make individual customers must want to come back, time and time again, and spend more with you than with your competitors. The only way to embed customer service into the culture of a business is through a management-led obsession that ensures important core values are understood and practiced by all employees. Read more / RTC courses related to this subject / Find out about our portfolio |
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February 11-15: Programme & Project Management, Hong Kong 13-16: Presentation Skills & Performance Mgmt for LM, Prague 18-29: Far East Consular Course, Hong Kong 20: Introduction to Management Principles, New Delhi 21: Communication & Assertiveness, New Delhi 22: Customer Focus, New Delhi 27: Customer Focus, Pretoria 28: Performance Management for Job Holders, Pretoria March 01-02 / 06-08: Customer Focus, Prague 03-06: Programme & Project Management, Washington 03-07: Health & Safety course, Hong Kong 03-10: Making the Most of Difference, Pretoria 11: Introduction to Management Principles, Pretoria 12-13: Performance Management for Line Managers, Pretoria 13-14: Performance Management Workshop, New Delhi 17-18: Presentation Skills, Pretoria 24-25: Presentation Skills Workshop, New Delhi 27-30: Communication Skills & Management Skills, Prague April 31-04: FCO Web Master Regional Course, Lima 31-11: FCO Media Web Platform Training, Pretoria 01: Personal Effectiveness, April 02: Managing Stress to Max. Performance at the ADCs, Pretoria 03-04: Understanding change, Washington 09: Communication & Assertiveness, Washington 16: Managing Stress, Washington 21-25: Programme & Project Management, New Delhi 23-24: Coaching Skills for Line Managers, Pretoria 28-02: FCO Web Master Training Course, New Delhi |